Customer Service Solution
HappyOrNot is an easy to use simple solution to gage customer and patient satisfaction. The tool is simple yet sophisticated with no language barrier as it is symbol and colour based. You ask a predetermined question and they simply touch the appropriate button – data will reveal if they are Happy or Not.
Implemented as a Key Performance Indicator and management tool, all areas of the organization are covered to ensure continuous monitoring of customer satisfaction and service performance. The reporting serves both operational (detailed, short term) and strategic (overview, long term) needs. Our service encourages and motivates personnel in achieving their objectives and improving their work in day-to-day operations.
- Provides data fast to support and enhance decision-making. Improves customer satisfaction, service reputation and customer loyalty.
- Helps your company improve its competitive position and grows your profits.
Data Collection Units
Units are totally wireless and ready-to-use out of the box, requiring no external power source. Your customers answer the regularly changed question by pressing the smiley button that represents their perception of service quality that day, and results are transmitted in real time via a GSM network to our reporting system. The device is always located where the customer service experience takes place, making it extremely easy to capture high volumes of feedback.
Devices come in a range of special set up options, such as Standard Independent, Wall-mounted, Table-top and Handrail, making it easy to incorporate into your company.